Call Center Script ? Voice of Agent
Your first hello leaves an indelible impression on callers. He can decide whether you are going to help him out or not. So, be careful as your ‘hello’ is the impression of company in the mind of customers. Do not talk in a hurried manner or rudely to a customer.
Call center agents draft a calling script very carefully as it is the only thing that has the potential to impress the callers in a jiffy by involving them and letting them know that they are valuable and listened in. A calling script is a draft or framework according to which call center executives talk to the caller.
A wrong word or inappropriate script can ruin the reputation of company and business of call center. In order to maintain and ensure holistic customer experience some quick tips are mentioned here to prepare a flawless script:
1) Simplicity: Do not use
