Call Center Script ? Voice of Agent
complicated words. If you want to keep the approach simple and uptight ‘Welcome’ or ‘Hello’ is more than enough. Use simple words so that anyone can understand them but do not excess it as customer may think that you understand them naive. Balancing a script is an art and practicing is the key. Take help of your supervisors to create a well drafted script. Sound smart yet easy is the mantra.
2) Greetings: If you are handling customers from different geographical region and you are unsure about the time zones then avoid acknowledgments like ‘Good Evening’ or ‘Morning’. Instead, use ‘Hello’ or ‘welcome’.
3) Personal Touch: Try to give a personal touch without irritating the customer. The difference between a recorded message and voice agents is the voice itself. A customized reply with a right dose of human
