Call Center Script ? Voice of Agent
touch can soothe the annoyed customers.
4) Precis: The performance of call center is judged on the basis of waiting time, response for a call and other metrics. So, call center agents should keep their call to the optimum level. It should not be either long or too short. Also, agents should not drop the call abruptly. ‘Anything else’ sounds too rude before placing the receiver down. It should be ‘Is there anything else I can do for you?’ or ‘Before I let you go, let me know if you have some other queries’.
The profitability of call center outsourcing depends on the performance of agents and qualities of the services. Every customer should be taken as valued individual
