Configuration Management: Creating a Knowledge Store

www.ibm.com Richard Johnston, of IBM, speaks about configuration management and what having a true knowledge base can do for a company. As we move forward, its going to be more and more important that instant communications take place between the agents that are making changes and the configuration management database. Hello, my name is Richard Johnston. I am the product manager for the Tivoli Change and Configuration Management Database, commonly referred to as the CCMDB. the CCMDB goes beyond just a repository for the configuration information. It also serves as a repository for the process artifacts, because customers need to know what changes occurred last week, what changes are going to occur this weekend, what changes are going to happen within a month? Did the changes I make, were they effective? Did they get distributed successfully or not? So the CCMDB not only contains those records, they also contain process artifacts about problems, incidents, et cetera, that are occurring within the enterprise environment. So it really acts as a knowledge store for the enterprise environment. As we move forward, today dynamic infrastructures occur not at the rapid pace that they will in the future, but as VM managers, as the virtualized environment really takes off, its going to be more and more important that instant communications take place between the agents that are making those changes and the configuration management database. We are constantly going out and were going …
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