Do You Dare Throw Away The Script And Start A Conversation!
had no idea who I was, thank heaven, I just hung up the phone. Silly wasn’t I?
At that moment I decided I needed a new mindset. The person on the other end doesn’t know me. The only reason they will speak to me is because I sound warm, friendly and polite and if I ask a question, even a simple one, I will wait for an answer. Have you experienced the caller who asks how you are today and doesn’t wait for an answer just starts reading some words on a piece of paper?
Wouldn’t it be nice to build up that trust and create a customer for yourself and the company you work for? You don’t need a script. You should learn all you can about your company, the product or service you’re selling before you pick up that phone. Try to be relaxed and get you’re customer in the same mood.
Here’s one of my best examples of listening and I think one of my
