Experiencing World Class Service Excellence
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Experiencing World Class Service Excellence
Experiencing World Class Service Excellence
US Service Excellence Tour November 2001
The Stimulus to Go
This tour has excellent credentials – it has been running annually for many years under the auspices of Manchester Business School. There is a sister UK tour.
For us, the visit was part of a continuing professional development programme- a sort of experiential MBA – visiting world-class companies. Interestingly and appositely the CEO of Federal Express in a video we saw said that
‘the most important thing to invest in is yourself’.
It was also a chance to spend time with a group of senior people from diverse backgrounds and understand some of the business challenges they are facing. Fellow travellers were directors and senior executives from companies including
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