Experiencing World Class Service Excellence
Page : 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69ALL
staff
Daily departmental “line-ups” attended by all employees including senior executives dealing with one of the 20 basics each day.
Use Project Teams to continually review key processes and also problem solving self directed work teams
Computerised record of guest’s preferences (often from observation) – staff complete Staff Preference Notes
Guest Incident Action Forms
Much attention is paid to the psychological attributes of comfort – the furnishings, the quality of the dressing gowns, towels& bedding etc.
Backstage photos of table layouts, areas in bedroom to dust & repeat cycles are on display – this helps with the ethnic diversity of the staff
Product Variables
Quality Hotels
Club lounge, Room Service, Casual restaurant, Banquet Food, Recreation/Fitness
Luxury residential condominiums located at The Ritz-Carlton hotels and
Page : 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69ALL
Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69
