Experiencing World Class Service Excellence
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possible
– Anticipation and compliance with guest needs
– Fond farewell. Give them a warm good-bye and use their names, if and when possible.
Basics
The Employee Promise
At the Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.
By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximise talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton mystique is strengthened.
Ritz-Carlton – A Service Excellence Story
Enrique, a bell hop, noticed that a lady customer was having difficulty shutting her suitcase – he tried to help but in fact the catches were
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