Experiencing World Class Service Excellence

Published October 6, 2010 | By Bman

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which he wrote as a student at Yale (marked C)
Quote from corporate history ‘ Fred Smith and Fedex are a virtual case study in how entrepreneurial America should work’
Created modern air/ground express industry; invented overnight parcel delivery; first to provide on-line shipping and tracking
Pioneered hub& spoke approach
1983 first US company to reach bn revenues without merger or acquisition
1990 First Service Company to win Baldridge award
215k employees worldwide, 600+aircraft
Currently shipping at 1998 levels

Business Model

Philosophy ‘Take care of your People. They in turn will deliver the impeccable Service demanded by our customers who will reward us with the Profitability necessary to secure our future’
Have redefined themselves from Parcels to Airline to Information Technology Company
Have a number of companies within group which

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Posted in Script Sales | Tagged CLASS, Excellence, Experiencing, Service, World