Experiencing World Class Service Excellence

Published October 6, 2010 | By Bman

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communication
Have high level Weekly Analysis & Review (WAR) Committee
98% response to annual employee survey – results published within hours of cut off time
Employ 12 weathermen to help with routing of flights

Product Variables

FedEx Express: time definite global express package & freight delivery
FedEx Ground: small package ground services including home delivery
FedEx Freight: regional less-than-truckload freight deliveries
FedEx Custom Critical: exclusive expedited door to door delivery
FedEx Trade Networks: Customs brokerage & trade facilitation systems
Recently invested in ground presence in US as losing out to UPS
Recently gained US Postal Services Airport to Airport contract

Staff Management

Hub has 60% staff t/o
Focus on experiential (85%) rather than classroom training (15%)
Recently withdrew ‘on the

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Posted in Script Sales | Tagged CLASS, Excellence, Experiencing, Service, World