Experiencing World Class Service Excellence
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sort will be completed.
Unbundled and re-bundled as it were, the packages were then loaded back into containers and back on to the planes which then left. Memphis can deal with as many as two million shipments (overnight – 30%of the total volume in the FedEx system.
As we toured the hub, small teams of maintenance men were on standby like rapid response units should the machinery splutter. Indeed such is the contingency planning that spare planes are kept in the air in case of mechanical difficulties.
FedEx – A Service Excellence Story
The call from a big medical laboratory in Phoenix was urgent. Shipments of amniotic fluid from two high risk pregnancies had failed to arrive for testing. If they didn’t come soon, the mothers to be would have to endure the difficult procedure again. Senior customer service representative Brenda Currey got on the phone
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