Experiencing World Class Service Excellence
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and found the shipments on a truck near Dallas. With help from FedEx operations staff, she had the truck stopped and 20,000 pounds of freight unloaded to retrieve the two samples. ‘Get them to Phoenix and I’ll take care of them’ Currey told the Dallas ramp manager. She met the flight carrying the shipments at 11pm, stored them in her refrigerator as instructed by the lab, and delivered them personally next day. ‘Why did you do this?’ asked the laboratory technician. ‘It needed to be done,’ Currey replied. ‘and I was there.’ Three days later the laboratory called to let Currey know her efforts had paid off. The samples were just fine. (Brenda Currey has been with FedEx since 1985.)
Source: ‘How Time Flies – Fedex delivers the 21st Century’
USAA
Format of Visit
Half day visit
Presenters:
Donna
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