Experiencing World Class Service Excellence

Published October 6, 2010 | By Bman

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Goals
Facilitate responsive, value added response services
Promote productivity, health, safety and welfare of USAA employees
Provide high quality facilities & services
Diverse, flexible, motivated, multi-skilled workforce
Foster highest ethical standards
Value diversity of employees as we value the diversity of members
Cultivate employee feedback
Educate employees on products and issues relevant to USAA
Encourage employee self development
Integrate information technology architecture
Develop and manage common information & technology systems
Enhance data infrastructure
Strategic Assets – People
Strategic Assets – Technology

Source: CDRom ‘Take a Quality Journey with USAA’ 12/98

Nordstrom

Format of Visit

1 hour Lunch time visit
Presenter: Cindy Mahan Store General Manager
Location: Dallas

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Posted in Script Sales | Tagged CLASS, Excellence, Experiencing, Service, World