Experiencing World Class Service Excellence
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Show people respect. Be polite. It works.
10. Japanese them
Learn how the best really do it, make their systems your own. Then improve them.
WARNING: These ten rules aren’t worth a damn…..unless you make a profit. You have to make money to stay in business and provide good service.
Source: ‘Customers for Life’ by Carl Sewell & Paul B. Brown
Sewells Village Cadillac
Beliefs and Values
We will be at the top when measured against appropriate business standards or performance in every function, in every department, in every dealership.
We will pursue quality and profitability with the aim to stay in business and provide jobs for our people.
The development of our people is essential to our growth and future success. We will provide training and education to encourage the long-term
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