Experiencing World Class Service Excellence
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reservations – no meals
– plastic re-usable boarding cards- no hub – city to city only – first to use two tier peak and off peak pricing
– use smaller city not international airports
Perfected niche of short flying trips 10.5 daily flights per gate v industry average of 8.0; typical plane flying 11.5 hours per day v industry average of 8.6
Each station functions as an independent business unit
Processes
Percentage ‘on time’ arrivals shown on a live display on all computer screens
Product Variables
Frankly the university looks like a playschool. Walls are unfinished. It’s decorated by murals depicted cities and places in the US – they take pride on how little money they spent and the unfinished nature symbolises that minds are always under construction
Have a programme of ‘Gate Games’ if flights are
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