Experiencing World Class Service Excellence
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The most powerful force for excellence in service is your people and how you treat and lead them
The importance of celebration, attitude and living the values to the creation of a truly innovative organization
Culture is at the heart of organizational success – it is at least as important as process
You are the SPIRIT of Southwest Airlines
Service – make it positively outrageous
Productivity – always give your personal best
Individuality – you can make a positive difference
Responsibility – hold yourself accountable first
Imagination – create some fun in your work
Teamwork – together we accomplish great things
Southwest Airlines Service Excellence Story
In the
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