Experiencing World Class Service Excellence
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experience should be relatively straightforward to engineer and deliver but there is no comparison between the robotic and sterile experience of many UK supermarkets and the vibrancy of Stew Leonard’s.
Their biggest challenge – which they acknowledge – is scalability.
There is nothing to say they have to get bigger – ‘right sizing’ has a number of connotations and they may be the right size now.
The showmanship is the velvet glove of a very focused business model but their people are used and encouraged to make a difference
Clear ‘Stick to the knitting’ approach.
Had only recently introduced a wine department in the Yonkers store which was going well which suggests corporate flexibility against perhaps a prevailing paternalism.
There seems to be a virtuous circle between, competitive pricing, engaging service standards, higher volumes and win-win distribution of the
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