Hands Free Customer Service
/> Live Help as a Final Option
Live help is a great tool. It is not a ‘hands free’ customer service tool, but it is vital as a last resort.
The scripts for adding a live chat to a website are free, and easy to install. However, the live help tool should be advertised on every page, but only available to customers after the sale.
It is also a good idea to add the links to live help at the end of tutorials. This gives the consumer a chance to obtain one-on-one help, without draining the company’s resources.
Selling Secondary Products
A good customer service campaign is necessary, but it doesn’t need to be time consuming, or expensive. A few clever additions to your current program can make all the difference. It can even sell future products.
All aspects of a customer
