Q&A: Does it bother you when customer service/call center representatives use scripts or act insincere?

Question by orazorca: Does it bother you when customer service/call center representatives use scripts or act insincere?
Like when you call a customer service line for assistance and talk to a real person. I’d also like to hear from people who have done this kind of work who can tell us about their experience.

Best answer:

Answer by Marla
The company makes them use a script. If you ever hear this call maybe monitored, it’s because their boss might listen in and if they are talking all sincere then maybe no talk there for long. I worked in call center before and they grade you by how well you follow company policy. To sound sincere you need sales call center.

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