TELEPHONE SKILLS THAT SELL
your convenience to show you how they work.”
Or, “Our services are tailor made I would therefore request to come over to your premises, so that I can find out more about what you do before I can recommend what might be of interest to you.”
What to say
Speak spontaneously; respond to the flow of conversation. Avoid written scripts if you can, use scripts only as a guide.
Picture the person you are talking to as though they were in the same room with you. The person’s voice will tell you a lot about whether they are excitable, young, old, bored, tired, or just nice. Your approach should be to open them up so they can talk.
People love talking about themselves, their businesses, their families, achievements etc. Open your conversation with a remark like, “your company was in the papers yesterday….” follow it up with the ‘who’, ‘what’ ‘when’ or
