Whats My Line?
lines are rehearsed until the words, delivery, and timing are perfect!
So, you may say all well and good for movies and television, but what does that have to do with me? Well, actually if you want to maximize your results on every member or guest encounter, call, lead, and prospect for your services, it has a lot to do!
An example
I recently attended the Golf Industry Show in New Orleans. When I went to the front desk to check in to the Wyndham Hotel, it was obvious that the Front Desk staff was well trained and had an established means for engaging and checking in guests.
I was greeted with a smile and “Welcome to the Wyndham, how may I assist you?” by a well groomed pleasant young lady. Telling her I was there to check in, she said certainly, told me her name, asked me for my name, and proceeded to
