Whats My Line?
access the reservation. She then informed me of the various hotel amenities including the restaurant, bar, business center, parking procedures, concierge services, and offered a upgrade to a suite. She did this with confidence, without stammering, stuttering, or missing a beat! I declined her upgrade offer but was still impressed with the professional, pleasant manner with which she handled my check in.
Throughout my stay I was treated similarly with every Front Desk encounter. Specifically, a smile, a question “how may I assist you,” and a thank you for choosing the Wyndham. It was obvious that the staff was well trained, well rehearsed, and made a consistently great impression with every guest encounter I witnessed.
Another example
During my trip, I went to dinner at an Oyster House. I wanted nothing but raw
