5 Steps to Crystal Clear Communication, Says Top Customer Service Speaker & Telemarketing Speaker
than clarify, while wasting everyone’s time. Much of my telemarketing speaking and customer service consulting is aimed at simplification, cutting away the fluff and confusion. Michaelangelo said he didn’t create his perfect work, the statue of David. He merely released it from the marble block in which it was captive. Leonardo Da Vinci said “Simplicity is the ultimate sophistication.” Do a review of all of your “standard” customer-facing messages, and improve them, now.
(3) Salespeople incessantly try to sell to people that are the wrong people, to those that are unqualified to buy, and often to those that are hostile toward the buying process. Cato’s message was aimed at Senators who could authorize a war, and it was approved. Had he urged the same action in the streets of citizens that had no genuine power, he would have gone hoarse without dispatching a single
