Be a Sales Superstar on the Phones
Be a Sales Superstar on the Phones
When it comes to selling to customers, there are a few mandatory rules that help to gain trust and ultimately make the sale. Having been a successful salesperson for many years, these are some of the techniques I use to get and keep my customers’ attention. Many were taught to me by those with MBA’s but some are my own, learned by working with customers.
1. When it comes to scripts, I never follow them 100%. I can sell being 100% verbatim, but that isn’t my style. When selling, my conversion tends to be at around 60% frequently, when the average conversion at my company is somewhere around 30%. Why? Because I follow the script most of the time, but embellish it with a few positive thoughts and words to make it more interesting, without sounding syrupy sweet and annoying. Follow the script enough to make sure all legal and informational
