Be a Sales Superstar on the Phones
listened to someone trying to sell something to you, and got turned off by them overselling the product? Find a more professional way of relating by not overdoing it.
3. Stay in control of the call, in a polite, adult manner, no matter what happens. Don’t get emotional or nasty back at bullies. Turn them around with firm kindness, and let them know that you hear them, then go back to your pitch. Rebuttal them tactfully, until they buy or hang up. Never raise your voice, or talk over a customer. Stop, listen, then when they finish, start talking again. Use psychology on them by staying calm, let the rudeness roll off your back since the bully wants a reaction. If you give it to him, he “wins” in his mind and will be even more disrespectful. So, make sure they fully understand the promotion calmly. If they hang up on you, then you still did your job. Some
