Be a Sales Superstar on the Phones
“We’re a member of the local Chamber of Commerce,” or “We’ve been in business at this address for ten years”. Make sure that the customer knows that you aren’t some fly-by-night place that takes the money and runs. Give them the address or phone number of your company. Give them reasons not to doubt you. Don’t lie, be real as possible.
5. Be conversational and have an easy manner to build repoire. Talk to customers on the phone, as you’d talk to a friend visiting your office but with a hint more formality. Don’t sound like a game show announcer. That is beyond annoying, and makes you sound less believable. I use quiet enthusiasm, friendly but fairly formal and to the point at all times. As a supervisor in my company, I listen to salespeople doing the job I once did, and can tell the new ones quite easily. They sound like they’re reading a script, and there
