Be a Sales Superstar on the Phones
is usually nervousness in their voices. I did that at first, too, my fear was obvious in my voice until it was pointed out to me, then my sales skyrocketed as my confidence grew. The more practise you have in doing your pitch, the better you become. Everyone has their own style of talking, find what works best for you and build on it.
The object is to be as believable as possible, so the customer wants to listen to what you’re saying. I have very few phone hang-ups when I do telesales, because I listen to the customer’s subtle signs. Do they want the presentation fast or slow? Those who are in a hurry want to get the call done with as soon as possible. I go as fast as I can, but slow down at key points in the presentation, like confirmation of the sale, pricing, etc. If the customer is hard of hearing or needs more explanation, slowing down usually helps
