Do You Dare Throw Away the Script and Start a Conversation
Do You Dare Throw Away the Script and Start a Conversation
My first experience in sales was in telemarketing. I was so scared that to this day I can’t remember what I was selling. The sales trainer told me to read the script and all would be fine. I found a nice secluded corner desk where no one would hear me and dialed my first lead. I introduced myself and started to read the script I was given. I thought I was doing fine until the gentleman asked me a question. “You can’t do this to me; my trainer didn’t say anything about questions; there are no questions in the script!” Of course I didn’t voice this out loud; I just broke out in a sweat, lost my place in the script and felt my throat closing.” Since he had no idea who I was, thank heaven, I just hung up the phone. Silly wasn’t I?
At that moment I decided I needed a new mindset. The person on the other end doesn’t know me. The only reason they will
