Fret-Free Tele-Selling for the Reluctant Rep
Page : 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48ALL
couldn’t cut the mustard. It really takes that long to give them a fair chance at success, and to review the first fruits of their labours – or otherwise.)
In both cases, success depends on selection and briefing. Never delegate either task. Do it yourself. And be ready to spend as long as it takes with the individual – or team – that’s working on your project.
Recent surveys have flagged up a multiplicity of problems experienced by professional call centres. Unfortunately, many such organisations are fashioned around the concentration camp model – comprising rows of sound-proof cells, occupied by headset wearing automatons, and ‘managed’ by an autocratic Argus who gauges success purely on the basis of ‘calls out’.
Unsurprisingly – from a morale point of view – this highly automated, volume driven approach brings its own
Page : 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48ALL
Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
