Rejected? Laugh it Off, Urges Top Telemarketing Speaker & Customer Service Speaker
Rejected? Laugh it Off, Urges Top Telemarketing Speaker & Customer Service Speaker
I’m testing a new business venture for a specialized niche of services providers.
And as is my habit, the first thing I do is fashion a good, workable telephone script to sense the strength of the market. Yesterday, I attempted to pitch my new offering.
I ran into the typical obstacles, including call screeners that are missing a few dozen I.Q. points, voice mail, and of course, my share of outright rejections.
Some listeners simply snapped, “I wouldn’t be interested in that!”
I just laughed and laughed my way to the next call, and to the one after that.
And as I guffawed outrageously, I felt wonderful. The negativity I encountered was met with the best of all possible emotions-in a word-joy.
Once, a relative of mine, an older and wise sales veteran, declared: “Anyone that loses and laughs is an IDIOT!”
That
attitude earned him a heart attack in his late 30’s.
Laughter is, as they say, a wonderful tonic, and you simply must try it, especially if you are offering a vital product or service. After all, if people are rejecting something prematurely, an item that will actually help them to fulfill their goals, gee that’s ludicrous.
And seriousness is the wrong reply.
Put a smile on your lips and a chuckle in your voice. Share your chagrin with them. Don’t hold it back.
When they hear you laughing, they may realize their folly. Even if they don’t you will have left that conversation on a high and cheerful note.
Believe me, everyone deserves that, above all, you!
Dr. Gary S. Goodman is a top-ranked negotiation speaker, telemarketing speaker, and customer service speaker at Google, and a distinguished, sought-after sales speaker, motivational
speaker, and attorney. President of Customersatisfaction.com, he is a frequent TV and radio commentator and the best-selling author of 12 books and more than 1,700 articles that appear in 25,000 publications. President of Customersatisfaction.com, Gary conducts seminars and speaks at convention programs around the world. His new audio program is Nightingale-Conant’s “Crystal Clear Communication: How to Explain Anything Clearly in Speech & Writing.” His web site is:http://www.customersatisfaction.com, and professional speaking, seminar, and consulting invitations can be addressed to:gary@customersatisfaction.com.
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