Sales Success: All You Need To Know
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provide his next step, “Take this to review and let’s follow up tomorrow. Would morning or afternoon be best?”
YES: And with the “Yes,” offer congratulations with a vision of their loving the results their decision will bring. Summarize “Here’s your next step…” with a date and time for performance and connection.
11. UNDER-PROMISE AND OVER-PERFORM: Keep your word. Customer service is doing what you’ve said you will do and something more. Clients choose to buy from you because of some perceived, added value. Make a note of your promises and schedule them for the first appropriate time. A simple email with the link to a restaurant or referral you discussed lets someone know he matters to you.
12. STAY POSITIVE AND TAKE THE HIGH ROAD: As you stay in touch, always have something
