Tips to Increase Sales Conversion Ratio in Order Taking Campaigns
marketing would have gone to waste.
Several factors play a key role in improving sales conversion ratio such as:
Documentation & Training: A call center operative must have the knowledge of the product they are trying to sell, and the pricing of the product to boot. They must also have the confidence in selling the product and have the enthusiasm and knowledge needed to successfully close a sale. Proper documentation and training is very vital for increasing sales conversion.
Killer Script & Liveliness:- The majority of call center trainees work around a strict script that is used to close sales. This can often come across as being robotic, and is something that really annoys the customer. The agent needs to come across as confident, knowledgeable, and enthusiastic
