Tips to Increase Sales Conversion Ratio in Order Taking Campaigns
about the products they are trying to sell. If an agent isn’t confident in the product they sell then the ratio of closing sales will suffer greatly.
Each call center agent needs to be friendly and easy to talk to, so this will promote a good relationship with the customer. Customers buy from the person they talk to, not the company. If the agent doesn’t come across as an understanding person who’s easy to talk to, the customer will not buy.
Each sale should be taken on a per customer basis, each with a different approach to selling. It is important for the call center agent to identify why the customer needs the product they are selling, so that they can efficiently sell the product to the customer by giving them the right motivation to sell.
Rebuttals or Objections:- A customer will
